退款政策

Published 2026-08-13

Return window for Rexuron orders: 30 days from delivery, subject to the eligibility rules on this page.

Start a return

Email attoflorencio800@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
• Proof of purchase (order number) required

Non-returnable items

• Items marked final sale or clearance
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Items that show use, damage, missing parts, or incomplete packaging after delivery
• Returns sent without prior authorization

How returns work

1. Email attoflorencio800@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Keep photos of the packed return and the carrier receipt until the refund posts.

Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. We can often arrange an exchange when the replacement item is in stock; otherwise a refund may be offered.